Legal

Refund Policy

Last updated: September 2026

No Hidden Fees Policy

All costs disclosed upfront. No hidden charges.

Plants are living, perishable products. This policy outlines your rights.

1. Damaged Plants

Report damage within 2 hours of receiving your package, with clear photos of the plant and its packaging, on WhatsApp. The short window is because plants are perishable and transit damage shows quickly. Once we approve the claim, you return the plant to us and choose a replacement or store credit.

2. Not Covered

Claims made more than 2 hours after you received the package, plants that are not returned to us, decline caused by improper care or an unsuitable spot, minor cosmetic damage, or change of mind.

3. How a Claim Works

Send your order number and photos to us on WhatsApp (+92 309 5360009) within the 2-hour window. We'll confirm the claim and tell you how to send the plant back. We settle approved claims with a replacement or store credit; we don't offer cash refunds for plants.

4. Unpaid Orders

An order that isn't paid within 24 hours is cancelled automatically and its plants go back on sale. You're welcome to place it again any time.

5. Guarantee

See our Our Guarantee page.

6. Contact