Promise
Our Guarantee
Fair to you. Fair to us. Transparent for everyone.
Plant Health Guarantee
We stand behind every plant we ship. If your plant arrives dead or severely damaged, we have got you covered. Just share clear photos within 2 hours of delivery so we can assess and make it right.
- 2-hour window from delivery timestamp
- Clear photos of the plant + packaging required
- Replacement or store credit (your choice)
The Root Check Rule
If roots are white/tan and firm (healthy) but leaves decline after arrival, that is acclimation stress, not transit damage. We will not replace it, but we will guide you through recovery — free plant doctor consultation included.
We Cover
- • Broken/cracked stems from transit
- • Root rot (black/brown mushy roots)
- • Major pest infestation present at arrival
- • Wrong plant shipped
- • Severe leaf damage (>50% of foliage)
- • Plant arrived dead or dying
We Do Not Cover
- • Minor leaf damage (they recover)
- • 1-2 yellow leaves on older plants
- • Soil spillage during transit
- • Decline after acclimation period
- • Plants kept in unsuitable conditions
- • Claims past the 2-hour timeframe
Quick Reference
All Plants
2 hours • Clear photos required • Replacement or store credit
We package with care. You care for plants. We both win.