Promise
Our guarantee
Fair to you. Fair to us. Transparent for everyone.
Plant Health Guarantee
We stand behind every plant we ship. If your plant arrives dead or severely damaged, we have got you covered. Just share clear photos within 2 hours of receiving your package, then return the plant to us and we'll make it right.
- 2-hour window from the moment you receive your package
- Clear photos of the plant and its packaging, sent on WhatsApp with your order number
- Return the plant to us, then choose a replacement or store credit
The Root Check Rule
If roots are white/tan and firm (healthy) but leaves decline after arrival, that is acclimation stress, not transit damage. We will not replace it, but we will guide you through recovery with a free plant doctor consultation included.
We Cover
- • Broken/cracked stems from transit
- • Root rot (black/brown mushy roots)
- • Major pest infestation present at arrival
- • Wrong plant shipped
- • Severe leaf damage (>50% of foliage)
- • Plant arrived dead or dying
We Do Not Cover
- • Minor leaf damage (they recover)
- • 1-2 yellow leaves on older plants
- • Soil spillage during transit
- • Decline after acclimation period
- • Plants kept in unsuitable conditions
- • Claims made more than 2 hours after you received the package
- • Plants that aren't returned to us
Quick Reference
All Plants
Photos within 2 hours • Return the plant • Replacement or store credit
We package with care. You care for plants. We both win.